+91-7604012 111 / 110
Boosting productivity and enhancing customer connections and services are the two priorities facts for both business and IT in coming years. To meet these targets, enterprises will endure the path to digital transformation by extending their commitment to big data and analytics, as well as cloud computing and software as a service (SaaS).
In 2017, IT leaders design strategy to enable call centers to address a broader array of inquiries in the fields like housing, admissions and financial aid by automating the integration of additional data from the campus ERP system into the call center system.
In present survey results, most companies plan to keep both costs and head count in check throughout their digital journeys by increasing automation to enable self-service IT.
Education methods are changing to become more IT enabled.
Global CIO Adam Stanley says, "2017 is all about growth," but rather than hire additional staff, the plan is to better connection with existing employees worldwide. Stanley reports that Cushman & Wakefield's and others largely focus on "big data" in 2017,
According to Computerworld‘s Forecast 2017 survey, IT professionals is going to prioritize five sectors in the coming years, those are Security, Analytics, SaaS or "as a service" technology, Virtualization and Mobile apps.
IT leaders are adopting and applying these five technologies with specific business outcomes in mind.
As IT teams roll out new projects in 2017, 19% of the IT professionals respondent their primary goal for their most important project is “to meet security, privacy or compliance goals.”
As companies double down on their efforts to get closer to customers, data has taken on critical importance, with analytics serving as a springboard for success.
Nearly 40% of respondents plan to increase budget for analytics this year.
Organizations are planning to increase spending on numerous “as a service” software trends offering in the 2017 as follows:
IT teams are expending to ensure that all existing applications are “mobile-friendly” and to create more new mobile applications. In ComputerWorld’s survey, 35% of respondents plan to increase spending on mobile this year.
According to CIO.com, IT teams “are virtualizing more than just desktop systems these days and are beginning to expand their efforts to areas like servers, networks, storage and even mobile infrastructure.” Nearly 30% of those surveyed are planning a virtualization project in 2017.
Ultimately, the warp speed with which the technology space is changing makes it nearly impossible to anticipate every new development. But there is little doubt that technology’s integral role in nearly every aspect of business and life will keep those developments coming.